FAQ

Good to know

The questions guests send us

What time are check-in and check-out?

Check-in starts at 15:00 and check-out is until 12:00. Early arrival or a late departure can usually be arranged if you let us know a day ahead.

What is the age limit for the casino?

Eighteen and above. Every visitor shows a passport, national ID card or driving licence at the door, hotel guests no exception.

Is the casino open to visitors from the town, not only to guests at the hotel?

Yes. Visitors from 18 are welcome on showing ID. Hotel guests enter at no charge and have a drink waiting at the bar.

Is there a dress code in the casino?

Smart casual. Sandals and swimwear are fine by the pool, yet not on the casino floor once it is 20:00.

Can I limit or stop my own visits to the casino?

Yes. Any host or the duty manager will arrange it, in confidence, with effect from that moment.

Is breakfast included?

Breakfast is on the table from 07:30 to 11:00 on the patio and is part of most rates. Your confirmation lists what yours includes.

How far is the beach?

The nearest beach is about ten minutes on foot through the old town. We keep towels at the pool desk for guests going down.

Can you arrange a transfer from Málaga?

Yes. A private car costs €85 each way for up to three guests and takes about 45 minutes. Send us your flight number.

Can I drive to the door?

The lanes around the hotel are pedestrian. We register your plate for the delivery window so you can drop off luggage, then guide you to the car park.

What is the cancellation policy?

Flexible rates can be dropped free until 48 hours before arrival; non-refundable rates are charged on booking.

Still wondering about something? Ask the front desk